Why rapid response times are worth it for a startup
Posted by: Scott on Tuesday 12th January 2010
Categories: Startup
Tags: service, Startup, support
We are a business who make online registration and ticketing software, and we do this with a small number of staff.
Large competitors have fully staffed call centres, retail outlets, business development managers, human resource consultants, lawyers, training departments, management layers and stupendously large marketing budgets.
We counter all of that with speed. Speed of execution. Speed of response. Speed of decision making.
When you call or email us, you are dealing with the people who actually made the software. The people who made the software are the same ones with the ability to say yes or no to almost any question you have. We respond quickly and go the extra mile for our customers because it is how …
